SunTrust Banks, Inc. Credit Card Complaint

SunTrust Banks, Inc. Credit card department,

Late fee New York

I received a letter from SunTrust Bank dated -/-/- in which they announced a 37 % increase in late payment fees. Specifically, it reads " Based on changes in consumer price index, the amount of the first late payment or first returned payment fee is changing to up to $27.00 ''. However, a look at the actual - data provided by the - - - - clearly shows that the - has been *decreasing* since the middle of -, and has actually been running slightly negative in - so far. I called SunTrust at - and talked to someone by the name of - who told me that " this department does n't handle that ''. When I asked him to tell me who did, he placed me on hold for 10 minutes. When he came back, he informed me that there was no one to talk to about this. I think that I 'm entitled to an explanation when a bank fee suddenly jumps by over one third, instead of getting the typical bank stonewall treatment.