Review and analysis of over 1 complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 1 official complaints related to Late fee. Out of the 1 consumer complaints against SunTrust Banks, Inc., 0% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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SunTrust Banks, Inc. Credit card late fee May 3, 2016 - I received a letter from SunTrust Bank dated -/-/- in which they announced a 37 % increase in late payment fees. Specifically, it reads " Based on changes in consumer price index, the amount of the first late payment or first returned payment fee is changing to up to $27.00 ''. However, a look at the actual - data provided by the - - - - clearly shows that the - has been *decreasing* since the middle of -, and has actually been running slightly negative in - so far. I called SunTrust at - and talked to someone by the name of - who told me that " this ... |