Bayview Loan Servicing, LLC Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

Bayview Loan Servicing, LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account Vermont

THIS IS OUR RESPONSE TO BAYVIEW CASE # - INITIATED ON -/-/-. BAYVIEW SENT AN ACCOUNT ACTIVITY STATEMENT. ON THIS STATEMENT WE SEE SEVERAL CHARGES : -/-/- FIR $27.00 LABLED -. REPAYMENT, -/-/- FOR $25.00 LABLED MISC. CORP. DISPURSEMENT - $970.00 FOR TA-ES PAID BY BAYVIEW - - - THAT WE WERE UNKNOWN TO US AND UNAUTHORIZED, ON OUR MORT. STATEMENT IS A $160.00 ESCROW ADVANCE LINE AND A # - MISC TA- BILL LINE DATED -/-/-, -/-/- $27.00 MISC. CORP. DISP., AND AGAIN ON -/-/- FOR ANOTHER $5.00, -/-/- $75.00 - & - E-P. NOT AUTHORIZED AND TOLD BY - - THIS HAD TO BE DONE TO PROCEED WITH THE MOD., AND WE NEED TO PAY IT, AS OF TODAY WE HAVE NOT AND WILL NOT AS AGAIN IT WAS NOT AUTHORIZED, -/-/- $25.00 MISC. REPAYMENT, -/-/- THE SAME $75.00 AS -/-/-, -/-/- $5.00 MISC. REPAYMENT FEE, -/-/- $140.00 ADJUSTMENT? DO NOT EVEN KNOW WHAT ALL OF THESE FEES ARE THEY ARE NOT IN ORDER AND SHOULD NOT BE ON OUR ACCOUNT. THESE FEES ARE NOT JUSTIFIED AND ARE FORCEPLACED, AS NO FEES WERE SIGNED FOR OR AUTHORIZED. RESPONSE # - AGREE WITH BAYVIEW THAT THE ORIGINAL LOAN WAS


PRACTICING THE SAME WRONG DOINGS. RESPONSE # - - - MAILED - & - TA-ES AFTER FILING OUR PERSONAL FINANCIAL STATEMENT AND LETTER OF WHY WE ARE APPLYING. -/-/- REC 'D A LETTER THAT THEY REC 'D INFO AND WHAT TO E-PECT NE-T. -/-/- REC 'D A LETTER STATING - - WAS ASSIGNED TO US AND WILL ASSIST THROUGH THE PROCESS. -/-/- LETTER WAS REC 'D REQUESTING OUR INSURANCE, MAILED - AS WELL AS - QUARTER PROFIT AND LOSS REQUESTES BY - - BY EMAIL AND -. SHE CLAIMS SHE NEVER REC 'D BUT WE GAVE TRACKING # WHEN OVERNIGHTED AND THEN SHE SEEMED TO REMEMBER ALSO INCLUDED WAS THE - LETTER AND AGAIN - TA-ES. ON -/-/- REC 'D A LETTER DATED - REQUESTING OUR TA- ID, WE SENT BACK OUT BY MAIL THE SAME DAY AND ON -/-/- REC 'D ANOTHER LETER ASKING FOR THE SAME INFO, AND WE SENT AGAIN. ON - REC 'D A PACKET THAT BAYVIEW DID A OUTSIDE APPRAISAL. THIS WAS NOT KNOWN ABOUT OR ATHORIZED AND THEN WE WERE CHARGED THE $75.00. WE WERE DENIED A MODIFICATION THE FIRST TIME BASED ON OUR % NOT MEETING THEIR GUIDELINES, AND TOLD BY EFURU TO RE-APPLY, IN - WE DID RE-APPLY AND - - TOLD US WHAT WAS NEEDED. BAYVIEW REPLIED PARTALLY TO INITAIL COMPLAIN THAT STAES DATES IN - - AND JUMPS RIGHT TO - -. WHERE ARE ALL THEIR INFO IN BETWEEN? WE HAVE COPIES IF THEY ARE NEEDE TO REFRESH THEIR MEMORY. I DID IN FACT QUOTE WE CAN NOT KEEP PAYING OUR ACCOUNTANT FOR INFO NEEDED, THAT IS WHY WE ARE IN NEED OF A MODIFICATION, BAYVIEW TELLS US - THING AT A TIME THEY NEED AND PROLONGS THE PROCESS THIS IS WHERE INTENTIONAL STALLING COMES INTO PLAY. WE HAVE TO SEND OVERNIGHT SIGNED DOCUMENT/S BECAUSE THEY ARE SAYING THAT THEY ARE NEVER REC 'D WHICH IN TURNS COST US MORE MONEY.- REC 'D A REPORT OF OUR ANNUAL STATEMENT NO LETTER OF E-PLANATION, NO AUTHORIZATIONS, ( ESCROWED TA-ES ) AND - - STATES - - AUTO GENERATED AND NOT TO WORRY WE SAID WE WERE CONCERNED AS IT WAS NOT AUTORIZED AND NOT MODIFIED.SHE ASKED FOR MORE BANK STATEMENT WHICH WERE SENT BY EMAIL ON -/-/- AS WELL AS - & - QUARTER PROFIT AND LOSS ALSO SENT OVERNIGHT TRACK # -. - REC 'D DECLINE ONLINE CALLED - - AND SHE SAID WE ARE NOT DECLINED WE ARGUED IT IS ONLINE AND AFTER SEVERAL ATTEMPTS, SHE SEEMED TO FIND IT. SEVERL ATTEMPTS, MISLEADS AND INTENTIONAL STALLING AND - DECLINES - SPOKE WITH - ON -/-/- AND HE LED - TO BELIEVE THAT IF WE DID NOT HAVE OUR $5700.00 ON OUR - 'S FROM THE ACCT.THAT SHOULD PASS US IN THE % TO BE MOD. WE ARE IN PROCESS OF LEASE TURN IN TO HELP US.

Bayview Loan Servicing, LLC customer in Vermont
Apr 30, 2016

* Source: CFPB Complaint Database

Bayview Loan Servicing, LLC response to complaint:
Closed with explanation

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