Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Other fee Illinois

I have a card through Care Credit/Synchrony Bank. I recently fell behind on payments and was contacted from someone through them. I believe it was a collection agent. We setup a Hardship plan of $77.00 a month. My account was showing a current balance due of around $400.00. The person I had spoke with let me know that my monthly payments will start right away at $77.00 and the current balance showing due will continue to show on the site but that the $77.00 will go in affect right away .... I went on the website to setup automatic payments of $80.00 to pay towards my account since I was told my new monthly payments are $77.00. When my first automated payment was sent through. They ran my card for $300.00. I called Care Credit/Synchrony Bank to ask them what had happened and they told me the automatic payments run the amount showing due. I let them know about my plan I had setup of the $77.00. The person I spoke to told me I will be receiving a check in the mail to refund me that amount that of $300.00. I made sure to double check that I for


me the amount it will show my account in past due status which is not entirely the case since I was told my account would still show that amount due but my monthly payments will start at $77.00. - people I spoke with assured me information that ended up not being correct and I was a victim of that. I spoke with a supervisor and let them know of the information I was given and they basically told me there is nothing they can do about wrong information previously given out. If I would have known the amount of $300.00 would have been taken out of my account I would have not setup the automated payments but I was told previously my monthly payments will start right away at $77.00.