Bank of America Credit Card Complaint

Bank of America Credit card department,

Transaction issue Florida

On - -, 2016 I made a payment of $2400.00 to Bank of America for my AAA Visa card not realizing that I was signed up for auto pay, so on - -, 2016 the auto payment of $2400.00 was posted again. I received a statement from Bank of America showing that I had a credit of $1300.00 ( copy enclosed ). ( in the mean time AAA switch banks and as of - -, no longer have a credit card with Bank of America ) so I called Bank of America on - -, and asked that the credit amount be transferred back to my bank account, I was told that it would take 3 to 5 days for it to post. On - -, I received a letter from Bank of America dated - - stating that as I requested they had transferred $1300.00 back into my account. On - -, I checked my bank account I the transfer had not posted, I then called Bank of America and told them, the person that answer the phone told me that sometime those transfer take up to 10 days. I called back later to ask why would a electronic


call the next day to see what they had found. On - - after checking by bank account and finding that the refund had not yet posted I called Bank of America again this time I talked to - who after going thru the whole story again talked to her supervisor who told her that the problem was that as of - - they had no access to my account and that I should call the new bank because they now have my information, this puzzled me but I went ahead and called the new bank ( - I do n't have any other info on the new bank because I have not yet received an statement from them ) they told me that they do not have any info on my account as of - -. Still puzzled as to why the new bank would have anything to do with my overpayment that was made to Bank of America I called back this time I talked to a rep named -, she told me that I had to wait 30 days for the refund to post on my account she did not say anything about not being able to access my account, I questioned why a wire transfer would take 30 days and all she could say that that was the way it was. I have spent hours on the phone trying to find a solution and all I get I the run around every time I talk to someone I get a different story, I am filing this complaint because I do n't know what else to do, and I need to get my money back.