Citizens Financial Group, Inc. Student Loan Complaint

Citizens Financial Group, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Massachusetts

Hello, In the fall of -, I began a - program for - - - at - University. It is a partnership through my company, - - - University - - -. At that time, I applied for a student loan via Citizen 's Bank. I assumed that the loan that I 'd applied for was acceptable for the - program for which I was enrolled. The loan was approved in the amount of $5400.00 and disbursed to the school. In - -, I began repaying against the balance of the loan to - -. According to Citizen 's Bank, they do not manage the payments, they use a company called - -, to manage any and all payments towards the loan. I made - payments of $72.00 on -/-/-, -/-/-, and -/-/- ( I have email confirmations ). The last payment I made to - - was after I 'd completed the Fall - semester, I 'd received my grades, and applied and received my tuition reimbursement and the payment was made on -/-/- in the amount of $4300.00 ( I have an email confirmation ). After that payment, I still had a balance of approximately, $ -. In


why. So, I went to check my student account and I noticed that I had a significant balance that included both the fall - and spring - semester, and that did n't seem correct. At that time, I called the school ( - ) and I was told by the school that because I was enrolled less than half-time for the fall, I was n't eligible for the loan that I was approved for and they canceled the loan and sent the loan disbursement amount of $5400.00 back to Citizen 's Bank. I also found out that I could n't apply for that loan for the spring semester either. At that time, I contacted Citizen 's Bank on - -, -, and I spoke with -. I explained what happend and she transferred me to - ( Citizen 's Bank ) - - - - - -. In - the money that the school sent had not been received. However, at this point - 's - - has received the $5400.00 back. They also have $4500.00 of what I 've paid towards this loan before all of this occurred. I 'm very concerned about the amount that I 've paid because neither company will own up to whom would provide me with my refund. I 've explained that I do n't care if they send it back to - ( I 'd prefer for it to go to the school ), but they are not entitled to keep that money. The balance has now shifted to the school, and the delay in receiving this refund is affecting my ability to apply the amount I 'd received from my tuition reimbursement and with other payments to the balance. I 've contacted and notified my financial counselor, Citizen 's Bank, - - and at this point I 've been told by the school that they have n't received anything, Citizen 's Bank - - -, both acknowledge that the loan from -/-/- was canceled, that the - sent $5400.00 back to them and that there is n't a balance on my account. - -, acknowledges that there was an " overage '' on my account that they have sent that back to - since, - sent in the " last payment '' which what the $5400.00. I 've contacted - - on -/-/-, -/-/-, & -/-/-. On -/-/-, I spoke with - and he stated that the refund was processed on -/-/- and that they would have been sent out on -/-/-. - has n't recieved anything as of yet. I 'm concerned, because I recently had a hold on my account because of this and unable to retrieve my grades to apply for my spring tuition reimbursement. I was able to get an exception to access my grades.