Citizens Financial Group, Inc. Mortgage Complaint

Citizens Financial Group, Inc. Mortgage department,

Home equity loan or line of credit Application, originator, mortgage broker California

I had a Short Sale which closed -/-/2011. There was as - & - mortgage. I paid the - mortgage ( HELOC ) Charter one bank the whole time and never missed a payment. They agreed to settle the debt. They are reporting on my credit that it was delinquent and a Charge off. It should be reporting as Paid as agreed, never late and debt settled*** Not delinquent payments and a Charged off balance still reporting. I even have an email from them promising this would settle the debt to a - balance.This is damaging my credit and causing me financial harm. I am trying to refinancing and can Not because of this.