SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Deposits and withdrawals

On - -, 2015 I made an electronic check payable to - - - of - for $52.00. The check was found to never have reached them and it was discovered through Suntrust the charge was not authorized. ( See attachment Proof of fraudulent check ). Then Suntrust proceeded to credit and debit me the $52.00 which had no effect to me receiving a refund and charged me a return item fee of $12.00 on top of that ( see attachment return item fee showing my checking activity. I had to pay - - - the $52.00 last month since they never received payment so altogether I 'm out $62.00 for a fraudulent check that Suntrust admits was not authorized. When I called their Dept of Fraud Prevention and Claims Escalation at - they said the case is closed on their end and offered no remediation of the funds and the return fee. I can be reached to discuss this further at - Sincerely - -