MoneyGram Money Transfers Complaint

Domestic (US) money transfer Money was not available when promised

MoneyGram Money transfers department,

Domestic (US) money transfer Money was not available when promised Alabama

I have a daughter that lives here - but works out of -. I went to MoneyGram Payment System inside of Wal Mart - to send her - dollars which they charged me - dollars to sent so that she could get her car out of the shop. I started this transition with them at -. My daqughter went to Wal - in - - on - - to pick up her money and they would not release it to her she had the reference number and the pin number - made a call they put me on hold I was hung up on - trying to get her the money before the car shop closed explain this to the operator - with no help except getting a lost call w I then went back to Wal Mart to try and get a refund or to get the money push through and they had pit a block on my cash money that I had given them. I called and the Wal Mart employee called we were - on hold until - before we could get any help and then he ask all kind of questions by the time we got everything cleared the body shop was closed so my young daughter has to find a hotel for the night and now she has to find a way back to Wal Mart to try again to get her money and then to get her vehicle. This was the first time I ever used Money Gram and I promise you it is my last. remind you they charged $54.00 just to go throught all this.

MoneyGram customer in Alabama
Apr 01, 2016

* Source: CFPB Complaint Database

MoneyGram response to complaint:
Closed with monetary relief

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