SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Deposits and withdrawals Georgia

I am writing to file a formal complaint and ask for assistance in getting my funds from Suntrust Bank. On - -, 2016 I made a $3100.00 deposit at the - GA branch. I asked the Branch manager when the funds would be available and she said they would be available at mid-night. The next day I went to - - to purchase materials for a job I was working on and the transaction was declined. I went to the bank and the same manager laughed and said " I guess you cant have access until - - '' and walked away. I asked her why and she turned around and said " You can have your money on - - '' and, started laughing. I was very upset and I said " This is - that I cant have access to my own money '' and walked out.


The same branch manager tried to have the manager at - ( the bank is inside ) to have me banned from -. She does not know that he is a personal acquaintance of mine and he told me that she said I was trouble and not to let me back in the store. He refused her request. I reached out to the District Manager and she informed me that my account was closed and that I would have a check cut and released on -/-/-. I have not received any type of notice about any holds on my account and I have not received any notice that my account was being closed. I called on -/-/-, and she now says that I can just sit and wait and there is nothing she is going to do. It is now -/-/- and the funds are still being held by Suntrust. I have called the company that wrote me the check for my work at - and they said the checks cleared their account on - -. The customer service at Suntrust tells me all they can see is the account says " under investigation '' and there is nothing they can do. It has been 20 days ( 14 business days ) and, my funds are still being held at Suntrust with no signs of them giving me my money. I have sent numerous emails to - and do not even get a courtesy response from them. In the mean time, I am past due on my mortgage, truck payment, electric bill, and have limited money to feed my family. I also do not have material money to complete my next job because of the funds being held. I am told you are the person that can assist me with the wrong actions I have with Suntrust. Please contact me at - if you have any questions Thank you, - -