First Citizens Bank Account Or Service Complaint

First Citizens Bank account or service department,

Checking account Account opening, closing, or management South Carolina

I went through a divorce several years ago. Thereupon, I had no idea of the existing mutual debt my x-husband and I had with with First Citizens Bank in -, -. I received no calls, notices, etc. All of the aforementioned went to my x-husband. Subsequently, he closed his account at First Citizens, and started banking elsewhere. Unbeknownst to me my SSN was still attached to this debt. Therefore, First Citizens cleaned out my personal bank account. At this point in time, I was a single mother with - daughters, and unemployed. I finally secured a job in - - and have been working on my finances ever since. -/-/- I went to First Citizens to make right on my outstanding debt. Soon after, the - flood hit us here in -. Our area was dramatically affected. Thereafter, it took months for me to finally re-connect with my contact at First Citizens. When we connected, - - ( bank manager for the - - branch ) informed me she was switching branches. I had banked at the - - - branch of First Citizens for over 15 years. I went to - -, who had helped me in the past.


paid the first debt of $750.00, which was tied to my personal checking account, -/-/-. The $750.00 amount was paid to - ( - - - ). I received a letter from them dated -/-/- ( which is attached ) showing the account had been paid in full and had a - balance. I then wrote a check for $620.00 on -/-/- to First Citizens for the - amount owed. This amount was tied to the line of credit for overdraft protection.Finally I was able to get a letter from First Citizens stating the account had been paid in full ( document attached ). To date the $750.00 amount is still showing on my - credit report ( to my knowledge it is not still on - or - ) and the $600.00 amount is still showing on all - credit reports ( -, - and - ). I realize that it can take up to 60 days for credit reports to update. However, I did my due diligence early this year in the hope it would be reflected on my credit report by -/-/-. I have spoken with Al at the First Citizens Bank headquarters in -. Per -, he just received the notifications of the - balance for my accounts. There has been a lag time of 30+ days from when I paid off the amount and from when it was sent to the bank headquarters for updating. It is imperative that I have this cleared up by - -. If not, I will forfeit a house I have a contract on, as well as, $5000.00. My children and I have moved so much over the years. It is so very important to me to able to finally own my own house ; a place my girls can really call " home ''. The only response I get from the bank is it takes up to 60 days to reflect on your credit. No one will help me. Your immediate attention to this is very much appreciated, as well as, very much needed! Thank you for your help. - - -