HSBC North America Holdings Complaint

HSBC North America Holdings Inc. Bank account or service department,

Other bank product/service Using a debit or ATM card

Now the problem with the debit card that was much more serious. I was then using my debit card that expires in - / - to pay my bills in the - because I 'm in -. And also to withdraw money in - for my personal expenses. Is that because they sent new debit card with ship, did not respect the expiration date of the card I had ( - / - ) and canceled it in -, - although I have informed several times by email, phone and bankmail that I was in - and would only return to the - in - / -, when I would take and activate the new card ( I have all the evidence of these notices by bankmail because I copied them all and have the names, dates, and times when I talked to the Customer Service regarding (

HSBC has left me in a very difficult situation because, not respecting the expiration date of my debit card, unilaterally broke a contract between the parties, as I had planned and bought trip to the - in - just to get the new card. Besides that, without debit and credit card, and can not honor my bills in the -, I was also unable to withdraw money for my living in -, where I am until - -. So I called the customer service and asked to send new debit card to the branch of HSBC -, closer to my residence. ( HSBC propaganda is this : " If necessary we send new card where you are ... anywhere in the world '' ) Informed the address of the branch and the manager 's name in - different calls to the customer service on -, - and - - - because they did not send the card. Now, I find that on -/-/- they sent the card again for my mailing address in the - where there is none. Now the problem with the debit card that was much more serious. As the card requested for branch HSBC - was not enough, I decided to send money to people on my mailing address for them to send me the card that arrived on -. When they are ready to send, comes another card on -. So these - cards are sent to my address in - by - and I paid $36.00. The cards come to my house at -. When I try to activate this card in customer service, they tell me that a third card was send for branch HSBC - requested and only this third card was enabled to be activated. The - who came to me had been canceled. All this happened without my knowledge and unilateral determination of the credit card department of HSBC -. Then I called the branch manager of HSBC - and he informed me that the card had gotten their hands. The next day I had to make a - miles trip to pick up the card and finally the night to get it active. I WAS E-ACTLY ONE MONTH, WITHOUT MY DEBIT CARD, unable to pay my bills in the - and especially unable to withdraw money in - for my expenses fault of disorganization, negligence and / or incompetence and arrogance of the office staff cards HSBC Legally what Can I do based on the Consumer Rights. A branch of my account is in -, Fl. HSBC Caused me material and moral damages with their irresponsibility, negligence, incompetence and arrogance for dealing with neglect the needs of customers. On the site below are - Consumer Complaints & Reviews, almost all making serious criticism of HSBC, which strengthens my complaints - additional important information. I am - ( - - - ), I live in - and spend one month a year in the - to solve problems with the bank. Have an account in HSBC - - - - branch, in - -, -- ) since - - which keep part of my investments in the -. I am not, therefore, an - citizen, and not resident. But I have investments and bank account in the - since -. I look forward to your reply Thanks and regards - - - - Phone - ( - ) - - - : -, - -