Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Reverse mortgage Loan servicing, payments, escrow account Oregon

In - of - my husband and I obtained a Reverse Mortgage ( a lump sum distribution ) from - Mortgage. Every month thereafter I have sent a check for the interest and the Mortgage Insurance Premium that accrues on our loan balance. In - of - I had to complain long and hard to get Generation Mtg to send us a " correct '' - IRS form. It is too long of an explanation to include here, but the issue ( and other accounting issues ) with - Mtg were finally resolved after I filed a formal complaint with the Consumer Financial Protection Bureau, -, and - Oregon. The - for - was finally issued correctly and we filed our income taxes accordingly. Our - - was issued by - -, and those issues have also been resolved. In -, we made payments to - - for the months of -, -, -, and -. On - -, - we received a " notice of assignment, sale, or transfer of servicing rights '' from - - introducing Champion Mortgage Company as the new servicer of our reverse mortgage.


We continued to make monthly payments to Champion Mtg for the months of - through - of -. On - -, - we received the - - form for - from - Mtg with the CORRECT amounts entered in box - ( mortgage interest ) of $2500.00 and in box - ( MIP ) $1900.00. In - of -, I started asking Champion Mtg when we might expect to see our - for -. On - -, - I finally received the - for - from Champion Mtg. The amount entered in box - ( interest ) and the amount entered in box - - MIP ) are - INCORRECT. I have repeatedly asked ( on the phone ) and in emails, during at least - or - conversations, starting on - -, continuing through - -, for a corrected issue of my - form. I have spoken to a " supervisor '' by the name of - -, and to a " Vice President '' by the name of - -. Both assured me that they " were working on it ''. I have supplied all the documentation that was requested. A quote from an email from - - reads " ... ..you should be able to ( file ) since we feel the figures are correct as well, and then the corrected - will follow. " To date, NOTHING has been " corrected ''. It is so frustrating and time consuming to have to pursue - simple document from a mortgage lender just so I can properly complete my income taxes. I am in the process of preparing to file our income tax return for -. My husband and I pay a very knowledgeable and experienced CPA to do our returns. We will be filling our returns using the numbers we personally have compiled for our - - - form from Champion Mtg. Obviously these numbers will not match what Champion has already sent to the -, and our CPA has " warned '' us we may receive an - inquiry. I am hoping that by filing this complaint with the CFPB, we will see Champion Mtg comply with the law regarding the proper reporting of our - information. I will be sending a copy of this complaint to the Oregon - ( formerly known as the - Oregon ) and filing a complaint with their office as well. Also, a copy of this complaint will be mailed directly to - -, and to - - at Champion Mtg, and also to - - at Nationstar Mortgage. Thank you, - - -