iFreedom Direct Corporation Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

iFreedom Direct Corporation Mortgage department,

VA mortgage Loan servicing, payments, escrow account Alabama

I originally purchase my home with a VA loan on - -, -. At that time, my home was not in a Special Food Hazard Area ( SFHA ) as defined by the Federal Emergency Management Agency ( FEMA ). My mortgage company did not require me to purchase flood insurance. On -/-/- I submitted a loan application to iFreedom Direct Corporation to refinance my home. The Loan Estimate that I received was dated -/-/- and makes no mention of flood insurance. The final Closing Disclosure was dated -/-/- and makes no mention of flood insurance. They had a copy of my home owners insurance at that time and used my premium amount to determine the


On -/-/- I closed on the loan. At that time I was given a Notice of Special Flood Hazards and Availability of Federal Disaster Relief Assistance ( " the notice '' ). This notice was just simply mixed in with all of the rest of my closing documents. Lenders are required to use the Standard Flood Hazard Determination Form ( SFHDF ) to determine the correct Flood Zone. First of all they determined an incorrect Flood Zone rating for my home. No portion of my home is located in a Special Flood Hazard Area ( SFHA ). Thus the provisions of the Flood Disaster Act of - do not apply. I 've attached - flood determinations to support this. The notice that I received contains the following statement : " Federal law allows a lender and borrower jointly to request the Administrator of FEMA to review the determination of whether the property securing the loan is located in a special flood hazard area. If you would like to make such a request, please contact us for further information. '' They would not however respond to any of my requests for assistance with this. The servicing of my loan was transferred to - and now they are requiring me to purchase flood insurance.

iFreedom Direct Corporation customer in Alabama
Mar 20, 2016

* Source: CFPB Complaint Database

iFreedom Direct Corporation response to complaint:
Closed with explanation

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