First National Bank of Omaha Credit Card Complaint

First National Bank of Omaha Credit card department,

Billing disputes California

My bank, Union Bank was supposed to have paid a check in the amount of $710.00 in - to First Bankcard, my credit card company which will be taken over by Union Bank in about a month. I had to open a new checking account because I was burglarized and my checking information may have been compromised. Union Bank did not honor the check. I made a second payment via phone to First Bankcard in the amount of $720.00 on - -, that included a $10.00 service fee. I received a letter from Union Bank on - - stating that my check did not go through again. I paid $890.00 on - - ( $710.00 plus $160.00 for the second month 's bill and another $10.00 service fee ). My Union Bank statement shows that on - -, $720.00 was taken out and on - -, $890.00 was taken out. In essence I paid twice for the $710.00 bill from First Bankcard. When ever I call First Bankcard, I am told that they show a credit on their end but can not tell me why I do n't see one on my statement. The assistant manager at Union Bank who was supposedly working on resolving this issue is not responding to my email or phone calls. She was the one who made the mistake of not honoring my check when I requested it twice, in person at the bank branch and later that day, in an e-mail on - -. First Bankcard states that I may or may not see a credit in 5-7 days. I spent over 2 hours on the phone with both supervisors from First Bankcard and Union Bank and no one has resolved my issue. I would like to be credited the overpayment from First Bankcard.