SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Savings account Account opening, closing, or management Maryland

On - -, 2016 my tax preparer - - went into Suntrust Bank at - - - to make an - - dollar withdrawal she successfully made that withdrawal & left the bank within 25 minutes of leaving the bank, - - branch manager contacted her again and informed her to bring the money back due to a fraud alert due to deposits not being in the account holders name we were informed that if - - brought me to the bank and I verify my identity everything would be fine that was not the case when we got back to the bank the branch manager - - just wanted the money & did n't give any information as to what actions should be taken next nor did she review the information we brought to the bank I have been in constant contact with the Irs, Suntrust Bank, and the 3rd party preparer bank - Bank. I have been able to get nowhere & they have constantly responded in a rude manner presenting horrible costumer service skills. I have limited information about my funds & Suntrust Bank internal department is telling me they can not give me a time frame as to when my funds will be released & and I was referred here to possible get a resolution within 10 business days of this matter being referred to the bank