Bayview Loan Servicing, LLC Mortgage Complaint

Bayview Loan Servicing, LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account California

My name is - - in - I bought a home in - CA and it cost me $570000.00. I fell for the interest only for five years and in -, I was able to refinance through - Bank. For the past 4 years, I have never been late. I always pay my mortgage on time and pay extra on the principle. in -, - sold my home to a Debt Collection agency named Bay View. This agency uses fraudulent accounting systems. Every month I send extra money to pay off the principle, they set the money aside stating just incase I do not send full payment. When I use the phone to talk to them, the amount noted by phone that they received is thousands of dollars less than what I send. My payment is $2000.00 per month and I send it $3500.00. I make the statement reflect that $1500.00 if for additional principle payment reduction. Since - of last year, each statement I receive does not reflect the additional principle until I call and have a great amount of - to the point that I am on medication in order to deal with the - they are causing


Agency. I did not authorize - to sell my home to BayView and Bayview is not a bank. It is a debt collection agency making me feel that they will eventually make me lose my home. They charge me interest on the higher amount instead of the amount after the principle is reduced. I sent $3000.00 for the month of - and - of - to be paid on the principle and they are holding my money into a special account. This is against the law. I am trying to pay off my home sooner so I do not have to deal with their fraudulent calculation. Can you please help me? I am so - and feel they are ripping me off. They are not available to speak to on Sundays when I usually get a chance to finally check my mail. I work out of town and sometimes I do not get the mail during the week. You can call me on my cell phone - - - -. I wonder how many home owners in the state of California are not able to pay their principle down if they choose to do so. How do I get my account from under a debt collection? Who do I call? Do I have to pay a fee to get rid of this unethical agency? Is it legal for them to hold my money and not apply it to the principle as I ask? Is it against the law to pay my principle down? I am living a night mare and I am severely sick and ca n't possibly function knowing that there is an agency out there that is ripping me off. I work very hard even though I am legally -. Can you please investigate this agency? And see what can I do to get my loan with a bank that will help me lower my monthly payment?