Non-federal student loan Dealing with my lender or servicer don't agree with fees charged
Heartland Payment Systems Student loan department,
Non-federal student loan Dealing with my lender or servicer Don't agree with fees charged California
My lender has instituted a monthly " convenience fee '' every time I try to pay my loans. The only option to not have to pay said " convenience fee '' is if I enroll in their autodraft program, but when I attempt to do so, their website says my loans are ineligible. I have been paying my loans in a timely manner for 8 years and do not understand why I am now being penalized for attempting to continue to do so.
Heartland Payment Systems customer in California
Mar 07, 2016
* Source: CFPB Complaint Database
Heartland Payment Systems response to complaint:
Closed with explanation
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