Regions Financial Corporation Bank Account Or Service Complaint

Regions Financial Corporation Bank account or service department,

Checking account Using a debit or ATM card Florida

I have been disputing fraud charges with both Regions Bank and - since I found out about the charges on Saturday, - -, - and Regions Bank has denied replacing my funds because the initial charge took place on - -, -. The dates of the charges range from - -, - to - -, -. The dispute forms for the charges were received on Monday, - -, - and faxed back to Regions on -/-/- with additional dispute forms that had to be faxed to me and completed as well. I faxed exactly - pages on Tuesday, - -. According to Regions ( the dispute response letter that I received dated - -, - from - - - Consumer Support - ), I will not have my funds replaced ( ranging from $ - $210.00 ) because the initial charge was reported outside of the billing statement, however, a $36.00 overdraft fee was refunded to my account on -/-/- as a courtesy. As long as I banked with Regions Bank, my account was never over drafted until this issue occurred. It was not until after the fact ( Wednesday, - -, - ) that Regions Representatives advised of enrolling


day statement period. I wrote the president of Regions Bank and have yet to get a response. I 've reported this information to the - and all I am getting is back and forth excuses between Regions and - as to why my funds wo n't be returned to me. The individual that stole my bank card information resides in - and I have been a - resident for over 20 years and has never travelled to - in my adult years, nor since banking with Regions. I opened my Bank account -/-/- and thought this was a solid banking institution that I could trust and remain with for a long period, however, due to recent events, I am incorrect. I feel as though Regions do not care about their customers like it is advertised. There should be no reason as to why it has or is taking well over two months to resolve this matter. I have provided all required information to both Regions Bank and - and I 'm still at a dead end. No one wants to help.