Social Finance, Inc. Consumer Loan Complaint

Social Finance, Inc. Consumer Loan department,

Installment loan Problems when you are unable to pay New York

I have fallen into a vicious cycle where I am unable to pay my debt and so it just keeps growing, and I now owe more than I take in each month. I called SoFi, a company with whom I attempted to consolidate my debt at one point to discus my options - the original loan was not large enough to consolidate all my debt and I was unable to manage both sets of payments - and they completely dismissed me. They said there is nothing that they can or will do. My payments are due when they are due and they will continue reporting my failure to pay to the credit reporting agencies. I have reached out over phone and email and expressed me desire to work out a plan in good faith, but they refuse to cooperate. How can one make any headway against such intractable and heartless disregard for the reality of my financial situation??