First National Bank of Pennsylvania Complaint

First National Bank of Pennsylvania Bank account or service department,

Checking account Deposits and withdrawals Maryland

on -/-/16 i deposited my payroll check of $600.00 at First - Bank of - in -, -. I asked for $20.00 in cash and $580.00 deposited. The teller, -, completed my transaction and gave me an envelope with cash and my receipt. I left the bank and went to work. I did not look inside the envelope because I did not want to use the money right then nor have I ever encountered an issue with a transaction. I left work at -, I traveled from - to downtown - for my overnight job - - -. When I got off and went home, I opened the envelope and found $200.00 and my receipt showing a balance of $630.00 and $580.00 deposit. I took a nap until the bank opened at -. I called up to the bank and told the teller that they gave me too much money, the very rude - abruptly stopped me in mid conversation and passed the phone to -. I told patty that I received too much money, - replied that she know and that she withdraw $180.00 from my account. I asked her who authorized her to access my account and withdraw

my account, I saw that I was charged $400.00 in overdraft fees!!! on -/-/16, i had a balance of $360.00 in my checking and $630.00 in my savings. I had $320.00 worth of transactions on -/-/16 and a PENDING deposit of $580.00 when - withdraw $180.00. I called back up the bank and informed - of this issue. She replied that she needed the money back and its nothing she can do about the overdraft charges, she said that bank manager was not in and from what she can see I would have been over drafted anyway. excuse me??? I explained to her that on -/-/16 I have $360.00 and minus $320.00 I still was positive $41.00 with a pending $580.00 deposit that would have been available on -/-/- and that the $180.00 was taking from my current balance not the pending transaction. She said she will look into it but its nothing she can do. I called the - #, various branches and even emailed the CEO and NO ONE WANTED TO ASSIST ME. I was told that i was already in overdraft, I was told that the - branch had to fix it, i 've been argued with and treated like I was nothing by several reps over the course of 3 days. I was belittled by the assistant manager at the - branch, by - at the - branch, by the branch manager in - - - - branch. I have not received a follow up from my email nor have I spoken with - - ( i left voice mails ). This has been a horrific experience and I have never been made to feel so low about a bank error in my life. The customer service is below scum, out of the - people that I spoke with - was the ONLY one that listened, attempted to fix and called me back.