MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

Domestic (US) money transfer Money was not available when promised Florida

I sent a MoneyGram to my son. When he tried to collect the money they said they needed more info. I called the number, was on hold over 30 min. and was disconnected. Called again, on hold another 30 min. Why does it take so long just to give them info they already have? My son is needing this money now! Called third time and got disconnected again.