Seterus, Inc. Mortgage Complaint

Seterus, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

Seterus claims they paid my property taxes but they DID NOT. They keep saying they have fixed the problem and now I have a negative escrow balance that I do not owe. So unless I send extra money they will not accept my payment. I have been forced to pay them and extra $180.00 so last months payment could get credited. They said it would be fixed within 7 days and now I 'm forced to pay an additional $90.00 per month until the $3300.00 negative escrow balance is paid. I have contacted the - and Seterus has never paid any property taxes. I have documentation showing that I paid them I do n't have an escrow acct. I have forwarded this info to Seterus and they said it was handled and now I find out that they still think they paid property taxes in - of 2015 but they did not. They can not produce any proof of payment either. I feel they are scamming me so I looked online and saw over - complaints of similar nature. They are running a scam where they are adding escrow accts and using the money and will never give a straight answer. I have spent several hours on the phone only to be restarted back ant square -.