Wells Fargo & Company Consumer Loan Complaint

Personal line of credit Managing the line of credit

Wells Fargo & Company Consumer Loan department,

Personal line of credit Managing the line of credit Pennsylvania

I took out a personal loan from Wells Fargo in - of -. I have been receiving letters from them for close to a year, asserting that I am behind by - payments. My payment, per month is $210.00. By their calculations I now owe a total of $1500.00, which includes unpaid late charges of $740.00. I sent - copies of my checking account statements, showing the payments were made. I have been unable to resolve this issue, with the most recent correspondence, from - -, - - - - -, stating that - payment on - -, - was made and applied completely to interest, as " no payments had been made for three months prior. '' She never addressed the copies of my statements showing proof of my " missing payments ''. I have been to the branch office in - -, PA, but to no avail. They state they can not do anything about it, that I must call the company directly, which I have done numerous, numerous times. I would appreciate any assistance that you could provide.

Wells Fargo & Company customer in Pennsylvania
Feb 26, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints2/20166/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyManaging the line of credit100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the line of credit0.4%9.1%5.4%1.1%6.1%16.1%61.4%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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