Wells Fargo & Company Consumer Loan department,
Personal line of credit Managing the line of credit Pennsylvania
I took out a personal loan from Wells Fargo in - of -. I have been receiving letters from them for close to a year, asserting that I am behind by - payments. My payment, per month is $210.00. By their calculations I now owe a total of $1500.00, which includes unpaid late charges of $740.00. I sent - copies of my checking account statements, showing the payments were made. I have been unable to resolve this issue, with the most recent correspondence, from - -, - - - - -, stating that - payment on - -, - was made and applied completely to interest, as " no payments had been made for three months prior. '' She never addressed the copies of my statements showing proof of my " missing payments ''. I have been to the branch office in - -, PA, but to no avail. They state they can not do anything about it, that I must call the company directly, which I have done numerous, numerous times. I would appreciate any assistance that you could provide.
Wells Fargo & Company customer in Pennsylvania
Feb 26, 2016
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with explanation
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