First National Bank of Omaha Complaint

First National Bank of Omaha Credit card department,

Consumer Finance Protection Bureau - -, - Please file this formal complaint against : First National Bank of Omaha -, - - Consumer Finance Protection Bureau Specialists, Please consider this a formal complaint against First National Bank of Omaha ( FNBO ) - Credit Card Program. I have attached screen prints of my online account ( - ending in - ) to support this complaint. In - -, FNBO stated my minimum payment due on - -, -, was $320.00. Since I was going to be traveling, I submitted the - payment early. I made - payments of $160.00. - on - -, and and the other, on - -, to keep my account current. FNBO accepted the payments, and showed my account not only as current, but with - amount due for - -, -. ( Please refer to attached FNBO account documents ) On - -, -, I reviewed my account online, and was surprised to discover FNBO showed my account in arrears,

exactly - -, and my account is current. It appears FNBO 's payment processors will not credit any minimum acceptable payments made in advance of the due date. These early payments are posted as made, but not credited towards the future payment due date. Until FNBO resolves this erroneous payment processing, I am not submitting anymore early payments. This also had occurred previously in the month of - -, but I was unable to download my account information because FNBO listed my prior payments as " unavailable. '' I am requesting for FNBO to immediately remove their delinquency listing from my consumer credit report and, to refund my - -, - payment of $410.00, Hopefully this letter and my attached documents will assist other consumers who are also having their payments not properly posted. Please give this matter your most direct and expeditious attention.