First National Bank of Omaha Credit Card Complaint

Identity theft / Fraud / Embezzlement

First National Bank of Omaha Credit card department,

Identity theft / Fraud / Embezzlement Georgia

My credit card stopped working so I contacted the bank and was told I was over my limit. I pay my balance every month and only use the card for small charges like gas once a week. My identity was compromised and over - charges were made in - 2015. The CS rep took the information and I paid the charges I was responsible to pay. I mailed a letter denying the fraudulent charges and made a police report. Several attempts have been made to talk to the bank since discovering the fraudulent charges. I keep getting a new statement showing I still owe the charges and interest.

First National Bank of Omaha customer in Georgia
Feb 23, 2016

* Source: CFPB Complaint Database

First National Bank of Omaha response to complaint:
Closed with explanation

Created with Highcharts 4.2.3First National Bank of OmahaComplaint HistoryComplaints12/20112/201210/20123/20134/20136/201311/20132/20143/20144/20145/201410/201412/20141/20152/20153/20154/20156/20157/20152/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3First National Bank of OmahaIdentity theft / Fraud / Embezzlement3.8%65.4%7.7%15.4%7.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageIdentity theft / Fraud / Embezzlement0.2%13.6%6.8%2.6%0.9%17.4%57.7%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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