Navy FCU Bank Account Or Service Complaint

Navy FCU Bank account or service department,

Checking account Problems caused by my funds being low Florida

- - - - - - - - - -, FL. - Re : Navy Federal Account Since the inception of my account with Navy Federal, I have had a myriad of issues, stemming from incorrect financial information provided to me by supervisors and representatives, the credit unions consistent practice of failing to provide full disclosure of information, excessive & inaccurate overdraft fees, promises to provide me an account audit ( per my request last year ) which has never occurred, the credit unions inability to provide proactive alerts aligned to transfers ( those approaching - of - a month ) which will render fees associated via their email system to members, and my account set up incorrect initially. When I first initiated the account, it was placed under the incorrect social security number and it took several calls and a supervisor 's intervention to correct my account ( - - -, - ). Since this time I have been overcharged $ -/ $ -/ $80.00 fees due to


transfers per month which includes " fund '' transfer ( which the credit union does and I have just been recently advised this information '' and/or transfers that I conduct via mobile phone or via a teller. I was recently told on -/-/- by a supervisor that - at ext - that Navy Federal 's mobile app does not provide " real time and accurate information. '' As a result ( per me ) the consumer is postured in a place of vulnerability in their quest to appropriately manage their accounts due to this inaccurate information. Furthermore, the consumer is not made aware via emails, inbox messages or documents that the consumer signs that the account information provided via the mobile app is inaccurate-hence no buyer beware practices are in place with Navy Federal. On last night I spoke with a supervisor - who after I transferred over $800.00 from my savings account to my checking account and addressed a fee of $60.00 ( overdraft ), I specifically ask him would I be charged any additional fees and he stated " no '' only to find an additional $60.00 overdraft fee charged this morning on -/-/- but did not reflect via my app when he and I hung up the phone. As a member who has $14000.00 in their saving account with Navy Federal, but upwards of $20000.00 previously, I find Navy Federals fiscal practices to be alarming, misleading, and boarding on fraudulent. I have ask for the matter to be escalated to the corporate escalation team and was apprised most recently by " - '' on yesterday that this team does not exist and that her supervisor was absent until -/-/-. Hence, no immediate remedies are afforded to members to address their concerns. On -/-/- at - -. I spoke with - in the customer resolution department regarding my concerns hence, I know this department exists. I have been provided inaccurate forms when fraud occurred on my account in - by branch and phone reps. Which was not handled in a timely manner causing a check to migrate to the State Attorney 's office. Persons involved in this matter were -, and others around -/-/-. I am requesting overdraft fees which were charged to my account inaccurately dating back to -/-/--/-/- and the $60.00 which was recharged to my account on yesterday ( -/-/- ) after speaking with - ( a supervisor ). I surmise the total fees owed to me is $480.00. This matter has impacted my - year old - daughter child support funds, as a single parent this has created a burden. It has taken me multiple calls to Navy Federal even at work on my lunch break and on the weekend. -