Barclays Credit Card Complaint

Barclays Credit card department,

Closing/Cancelling account Colorado

Barclay Card - was - of cards that our family used regularly to accumulate points for travel\ling. You can earn roughly - cents per dollar spend to be used for travel expenses. We saved up to around - points with roughly equal to $1800.00 to be used to pay for cruise with our - young daughters for the -/-/2016. However, the card was closed by Barclay and the points were taken away without any warning. We did not get a chance to redeem our points. We ca n't go on our trip because of this. We called and they said there is no way for us to use the points that we have earned over the years. Closing the account is Barclay own decision but we should get a chance to use the points first. When we filed the complaint, they just showing us the letters again without giving us a chance to redeem our points.