CNG Financial Corporation Consumer Loan Complaint

CNG Financial Corporation Consumer Loan department,

Installment loan Problems when you are unable to pay Illinois

On - -, I contacted Check-N-Go ; to inform them that I could n't pay the remaining of my Loan ( $400.00 ) that is scheduled for TODAY ( - - ) ; due to the fact my Checking Account that is linked to my Debit Account was hacked. I was told by - ( Customer Service Representative ) to contact on Monday, - - to speak with a representative to schedule the payment for a different Date. When I spoke to a Representative Today ( - ), I was told the funds were already taken out ; after I had stated that when I was to schedule the payment, I was to contact Check-N-Go on Monday, - - personally to schedule the final payment. I did NOT authorize Check-N-Go to automatically take the funds out of my Debit Card. Therefore, I am filing this complaint as Check-N-Go showed complete disregard for my request.