Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account North Carolina

Ditech Financial has failed to provide $740.00 payoff refund after 2.5 months. The mortgage was paid off on - -, -. I called Ditech around - - to confirm payoff status and shipping address for refund. I emailed Ditech on - -, -, requesting an update. I called Ditech around - - and was told that a refund was issued on - -, -, but it would be reissued and should arrive within 2 weeks. On - -, I received a response to my original email stating that a refund was mailed on - -. As of - -, 3 weeks later, no refund has been received.