MB Financial, INC Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

MB Financial, INC Bank account or service department,

Checking account Problems caused by my funds being low Illinois

I have a checking account at MB Financial and on -/-/16, my account became overdrawn. - transactions came through totaling a negative balance of $27.00. The bank charged a total of $110.00 in overdraft fees. I was unaware that I was overdrawn and made a deposit the next day ( -/-/16 ) for $340.00. I did not account for the $110.00 and became overdrawn a few days after that. I received notice in the mail about my first overdrawn occurrence 5 days after the fact, but could not get to the bank until Monday, -/-/16. I immediately initiated a transfer of $200.00 from another account on -/-/16 and $180.00 in cash which was deposited -/-/16. The transfer did not show up until -/-/16. The tellers at the branch I opened the account at were not able to help me out and informed me I would have to wait for the branch manager, who was newly hired and in training, until his return on Thursday, -/-/16. I tried to get a hold of the manager via phone Thursday, but no answer. I then went in to the branch in person on Friday, -/-/16. By that time, I had accumulated another $250.00


this bank could cover $150.00... If this was a loan on $150.00, and the fees were interest on that loan, I am being charged 225 % in interest! I feel this bank 's policies are deceptive and prohibitive and although I have been banking there for the last several years, once I get this resolved, I will no longer bank at - -. I am currently working - part time jobs, - of which is my -, as I am presently also a - - -. I do the best that I can and try to keep an eye on my accounts and although I was caught off-guard with allowing my account to be overdrawn, I feel this bank is very greedy and their fees are exhorbinent and excessive.

MB Financial, INC customer in Illinois
Feb 14, 2016

* Source: CFPB Complaint Database

MB Financial, INC response to complaint:
Closed with monetary relief

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