First National Bank of Omaha Credit Card Complaint

First National Bank of Omaha Credit card department,

Sale of account Arizona

After being the authorized user on a credit card with First National Bank of Omaha, they transferred my account to -. After transferring the account, they never updated any information on my credit report. I submitted a formal request to have the information updated, and they received the certified letter on -/-/2015. Since then, I have heard nothing. After calling their customer service center requesting a document that showed that the account was transferred, I was told there was nothing that their company could do as they no longer had information on the account, despite the representative being aware and having knowledge of the accounts being transferred to -. It is intolerable that over 30 days later I have received no information or updates from them, and that their customer service representatives know of the transfer but their reporting and collections department have not done their due diligence in reporting correct information to the credit reporting agencies.