Barclays Credit Card Complaint

Barclays Credit card department,

APR or interest rate California

This complaint relates the manner in which Barclays Card US applies payments when there are both promotional and non-promotional balances. Per a reading of the terms and conditions on the statement, payments are posted first to the higher interest balances and then the excess to the promotional balances. For the statement ending -/-/2016 I had a promotional balance of $760.00 ( expiring -/-/16 ) and a non promotional balance of $600.00. I sent in a payment of $670.00 on the due date. The a portion of the payment was correctly applied with $600.00 against the non-promotional balance, however the excess of $65.00 was applied against yet unbilled non-promotional balances. Under this application, if a consumer is using the card for purchases during a billing cycle, it becomes nearly impossible to payoff the promotional balance. A reasonable individual would understand and expect that if he pays off the entire non-promotional balance and sends additional funds, that these additional funds would be applied towards the promotional balance. Barclay customer service explained that this is not how it is handled as the yet unbilled non-promotional charges COULD be subject to a higher interest rate than the promotional balances, thus they are paid first, to protect the customer. In reality, this does not protect the customer but creates a scenario when the customer 's promotional balances does not decrease over time and the entire promotional balance must be paid in the final two months in order to avoid paying all of the accrued, yet unbilled finance charges associated with the promotional balances. While this could be argued is in keeping with the disclosures, it is both morally and ethically deceptive.