OneMain Financial Holdings, LLC Consumer Loan Complaint

Installment loan Shopping for a loan or lease

OneMain Financial Holdings, LLC Consumer Loan department,

Installment loan Shopping for a loan or lease Virginia

Good day -, I want to say that I am - - veteran - female. I am not sure if you are the right agency to contact about my personal concern with how I was questioned by a financial institution when I requested and applied for an online loan. I applied for a small home improvement loan through I can not remember if it was through - or -. OneMain Financial online lending institution was one of the potentially interested online lenders of my application request. It was about - -, -, the agency wrote to me through email asking me to call. I called and was asked a bunch of questions about my monthly incurred living expenses. If I remember correctly he took down the information and said that he would get back to me. I received a call one morning when I was asleep I answered the telephone and it was OneMain Financial calling waking me to ask more questions when I thought that I had answered everything on the first call. If I can remember it correctly I was still sleepy not really focused for the day ahead of me and he asked me out of the


repeated had I ever filed for bankruptcy I remember thinking can he ask me that? I thought I was protected if it was more than seven years ago and that I did not have to answer. I was perfectly willing to be told no OneMain Financial would not loan to me. He insisted as I said I was waking up and I did not want to respond but found myself responding yes. He asked when my bankruptcy was filed. I told him in - -. That was more than 20 years ago and I was frightened into it by the creditor - threatening that they would send - truck to my living place to pick up the money that I owed them. I was scared and I filed rather than be subjected to intimidation I had also recently received a telephone death threat and we were talking by phone. I received another call by a female who asked me similar questions as the first - people and instantly told me I could not be approved. My concern is did this online financial institution OneMain Financial have a legitimate right to ask me about my credit 20 years ago when I had lost a job, and was near homeless. That - - on my birthday I was evicted and spent 10 years homeless. I was reminded of that period of time in my life it caused me emotional distress. I hope if you are not the right agency that you - will point me hopefully in the right direction of who I should direct my concern to. Thank you.

OneMain Financial Holdings, LLC customer in Virginia
Feb 03, 2016

* Source: CFPB Complaint Database

OneMain Financial Holdings, LLC response to complaint:
Closed with explanation

Consumer disputes how OneMain Financial Holdings, LLC handled their complaint

Created with Highcharts 4.2.3OneMain Financial Holdings, LLCComplaint HistoryComplaints10/201511/20151/20162/20163/20165/201600.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3OneMain Financial Holdings, LLCShopping for a loan or lease77.8%11.1%11.1%Closed with explanationClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageShopping for a loan or lease0.6%7.8%0.7%0.2%1.8%1.3%86.5%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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