Navy FCU Credit Card Complaint

Identity theft / Fraud / Embezzlement

Navy FCU Credit card department,

Identity theft / Fraud / Embezzlement Washington

Discovered fraudulent activity on our Navy Federal Credit Union sponsored - on - and - - 2015 for $30.00 and $5.00. Reported the same to Navy Federal Credit Union who advised additional fraudulent charges of $ - not present on our online account access. Although Navy Federal Credit Union cancelled the card immediately, they could not provide why additional fraudulent charges were not visible via our online account access. We are unsure of the amount of loss if any however believe Navy Federal Credit Union needs to provide all transactions on credit cards they sponsor in accordance with federal law.

Navy FCU customer in Washington
Feb 03, 2016

* Source: CFPB Complaint Database

Navy FCU response to complaint:
Closed with explanation

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