Barclays Credit Card Complaint

Billing statement

Barclays Credit card department,

Billing statement Texas

Barclay 's ( who holds my - credit card ) wo n't let me access my account and they refuse to send me statements showing what I have paid them. I sure would like to know what my balance is. I 've asked repeatedly for copies of statements. ( They seem to think that since I was Discharged from bankruptcy about five years ago, long before I had any balance with them, that they can retroactively now deny me a copy of statements showing the credits for what I have paid during the last few months. )

Barclays customer in Texas
Jan 30, 2016

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3BarclaysComplaint HistoryComplaints1/20122/20123/20126/20127/20129/201210/20121/20132/20134/20136/20138/20139/201310/201311/201312/20132/20144/20145/20146/20147/20148/20149/201410/20142/20153/20155/20156/20157/20158/201510/201512/20151/20162/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BarclaysBilling statement58.9%28.6%3.6%5.4%3.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statement0.5%53.6%29.3%6.6%3.9%5.4%0.5%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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