PNC Bank N.A. Credit Card Complaint

PNC Bank N.A. Credit card department,

Indiana

Dear CFPB, I am writing to file a complaint against PNC Bank, and specifically in regards to my PNC points - credit card account. I had a $3000.00 credit on my PNC points - credit card account, which PNC has removed and has failed to refund to me. Numerous calls to - levels of PNC Customer Service has led nowhere. I am asking the CFPB to help me recover my money. The details are as follows. On - -, 2015, I received a refund from an airline company, which was credited to my PNC points - credit card account. A credit of $3200.00 successfully appeared on my account, and this amount was shown on the - 2015, - 2015, and - 2015 statements.


$3000.00 was sent on - -. I was told that they would investigate and attempt to locate the check. Within a few days, I did indeed receive the check ( Check Number - ). I called PNC to inform them that the check had arrived, and they assured me that the check was still valid ( despite the earlier call ) and that I should deposit the check. However, upon trying to deposit the check, I was informed that a stop had been placed on the check. Thus, I could not deposit the check, and I was further charged a $2.00 fee from my bank for the refused check. On - -, 2015, I again called PNC to request that a new check be sent. This time, I spoke with PNC Customer Service Escalations Team ( specifically to a representative named - ). I was assigned Case # -, and was told that they would again investigate and get back to me. After a few days, I received a return call from - who stated that a new check was issued on - -, 2015 and that I should receive it within 7-10 days. I asked for a tracking number for the shipment, but was informed that a tracking number could not be provided, and that I should just wait. Having not received the check after 14 days, on - -, 2015, I yet again called PNC Customer Service Escalations Team ( this time, I spoke to a representative named - -. I was yet again told that they would again investigate and get back to me within 48 hours. I never received a return call. As a last effort I reached out to PNC via their - page and then followed-up with yet another phone call to their Escalations team. They told me that - was still " investigating '' the issue and would call me back. Within a few hours, - called back, stating that yet another new check was issued, and I should receive it in yet another 7-10 days. Again, no tracking was available. To this date, I have still not received the check. Each time I call the PNC Customer Escalations Team, I must wait several days for them to " investigate '' the issue. Each time, I am promised a new check. Each time, I wait 7-10 days, only to receive nothing. I have been given the run-around. It would seem that PNC intends either to never send the refund check or to put a stop to any refund checks that might be sent. The resolution I am seeking is for PNC to immediately credit the $3000.00 + $2.00 back to my PNC points - credit card account so that I can access the money. Sincerely, - -