BMO Harris Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure

BMO Harris Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Kansas

Last month after - and before - a voicemail was left for me on a co-workers line by a representative of BMO Harris Bank. My supervisor listened to the voicemail because my co-worker was out of the office and she gave me the message. I called BMO that day and told a representative what had happened and that I could not get these types of phone calls at work. I wanted to talk to whoever it was that had called, but after putting me on hold for over 10 minutes I had to hang up, since I was at work. This morning my co-worker hands me message slip. BMO has again called me at work and left a voicemail on my co-workers line. When that line is automatically answered it 's very clear about who you leaving a message for. It should be clear to the BMO representative that you will not get to my voicemail to leave me personally a message if you call after our work hours.

BMO Harris customer in Kansas
Jan 28, 2016

* Source: CFPB Complaint Database

BMO Harris response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BMO HarrisComplaint HistoryComplaints1/20122/20123/20124/20125/20127/20128/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20159/201511/20151/20162/20169/201610/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BMO HarrisLoan modification,collection,foreclosure0.8%83.5%2.5%3.3%2.5%6.6%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure2.6%80.5%0.9%7.4%0.6%6.9%0.9%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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