Heartland Payment Systems Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer don't agree with fees charged

Heartland Payment Systems Student loan department,

Non-federal student loan Dealing with my lender or servicer Don't agree with fees charged New York

I have a private student loan that is serviced by -. In the past, I have been able to pay by bank transfer through the website with no fee. The site now ( effective - -, 2016, according to the front page ) imposes a $1.00 for bank transfer payments that are not made through their autopay system. Servicers should not be permitted to unilaterally impose fees on existing payment methods or to change the terms on which borrowers have been paying.

Heartland Payment Systems customer in New York
Jan 27, 2016

* Source: CFPB Complaint Database

Heartland Payment Systems response to complaint:
Closed with explanation

Consumer disputes how Heartland Payment Systems handled their complaint

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