BMO Harris Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

BMO Harris Bank account or service department,

Checking account Making/receiving payments, sending money Texas

We had a - - walk away from us in the middle of a project. He asked for - checks from us. - in which I called - - to have cancelled - however they never cancelled the check and the fraudulant - walked away with twice the amount of money he should have taken us for. I provided a customer service rep with the check number and the amount which needed to be cancelled. To my surprise a check for $45.00 was cancelled instead of the check for $7500.00 ( check number - ). Since the following check to the fraudualnt - was also cashed, I am at a loss of $15000.00 instead of $7500.00 due to harris bank not properly canceling the first check. When I spoke with Multiple layers of management, they told me there was nothing they could do because they claim I gave them the wrong check number. They should have never allowed the $7500.00 to leave my bank account and should be liable for such a loss.

BMO Harris customer in Texas
Jan 25, 2016

* Source: CFPB Complaint Database

BMO Harris response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BMO HarrisComplaint HistoryComplaints4/20128/20129/201210/201211/20122/20134/20135/20137/201311/201312/20131/201411/201412/20141/20152/20153/20154/201512/20151/201611/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BMO HarrisMaking/receiving payments, sending money88.0%8.0%4.0%Closed with explanationClosed with monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMaking/receiving payments, sending money2.6%67.1%18.3%5.3%1.9%3.8%1.0%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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