Citibank Credit Card Complaint

Citibank Credit card department,

Late fee Vermont

This all started when we over paid on our home depot credit card bill. I sent in a check for the minimum amount while my boyfriend paid it in full online. This resulted in a credit of roughly $35.00. I then purchased a miter saw and blade for my boyfriend for -. This was roughly $170.00 and resulted in a credit card bill of $140.00. We were sent the bill and were made aware of the payment due date. However, my boyfriend then chose to return the miter saw and blade before the due date. Which means, logically, that we 're back to having a roughly $35.00 credit on our credit card. On the same day, we made a $28.00 purchase on the card. Believing that because this purchase was made after the closing date for -, and believing our account was now at - $35.00 ( credit ), we did not have a payment due. We just received our - bill and it is showing a $25.00 late fee that the company is refusing to refund and they also refuse to put our account in " Good Standing '' and are threatening collections when the bill is n't even 2 weeks past due. We fully understand that we may be misunderstanding how this all works, however, because of this confusing situation we believe that they should 've done us the courtesy of removing the $25.00 fee and allowed us to float until - on such a small amount ( $28.00 ).