PayPal Holdings, Inc. Money Transfers Complaint

PayPal Holdings, Inc. Money transfers department,

International money transfer Other transaction issues North Carolina

Summary of complaint : 1. In violation of PayPal User Agreement, Section -, PayPal failed to properly investigate and protect me against unauthorized charges and illegal selling practices, in which Seller doubled my order without authorization, and then refused to refund the extra item unless I pay restock and shipping fees which exceed the refund value. 2. PayPal failed to provide an explanation of their decision to deny my claim, which is in violation of PayPal User Agreement, Section - : " If we decide that there was not an error, we will include an explanation of our decision in our email to you. '' 3. PayPal refused to provide documents used in the investigation, which is also in violation of PayPal User -, - - : " You may request copies of the documents that we used in our investigation. '' Summary and timeline of transaction and dispute : -/-/- : -. - - :


-. - - : I review email from - and notice invoice is for size Medium. -. - - : I respond by requesting - to cancel wrong order and send size Small. -/-/- : Three ( 3 ) days after my request to cancel the incorrect order, - ships out - orders, - ( - ) Small and - ( - ) Medium, from -, -. -/-/- : After discovering that - has shipped and charged me for both sweaters, I advise - of the error and request to return the incorrect order. -/-/- : - responds " we sent you size M, by the way, we are - size, it will run a little small.we think M is better for u '' -/-/- - -/-/- : After three ( 3 ) weeks of poor communication with -, - finally agrees to accept a return if I pay $30.00 shipping, and after receiving the item they will deduct a - % restock fee and issue a refund of only - % of the original cost. -/-/- : Frustrated with the slow/poor communication, I report the issue to PayPal in hopes of a more timely resolution. -/-/- : 1. I receive an email stating that PayPal denied and closed my claim, with no explanation as to why. This email states : " If you 'd like a copy of the documentation we used in the investigation of your unauthorized account use claim, email us at -- ... '' 2. I send an email to --, requesting the documentation used in the investigation. -/-/- : I receive an email from -- refusing my request for documentation, stating, " To request information about a customer? s PayPal account, an attorney or law enforcement officer must submit a legal subpoena. ''