OneMain Financial Holdings, LLC Consumer Loan Complaint

OneMain Financial Holdings, LLC Consumer Loan department,

Installment loan Managing the loan or lease Tennessee

I 've had a loan since - - with -, now Springleaf.. Last month they failed to withdraw the regularly scheduled payment and sent me an e-mail saying I needed to contact them about an important matter regarding my account. The e-mail was sent on - -, -. I called, not knowing what the problem could be. I was told by a customer service agent that I did not make my payment for the month of - ( which is normally withdrawn by automatic payment on the - of each month. ) I asked how and why this happened and was made to feel that I was at fault. I asked to speak to a manager. I spoke with - - - and he proceeded to tell me the same thing as the customer service rep. They both indicated that payment had been sent to my bank, and


it was my fault. He asked for a number to call me back later that evening after he could do some investigating, but I never received a call from anyone & have not til this day. About two days later I received a letter ( dated - - ) addressing me as if I had failed to make payment. A couple of days later, I received a bill indicating I had a missed payment. When speaking with them on the phone I asked why I had n't been contacted by them prior to this conversation, I was asked why I called them. I told them because I received an e-mail. I told them if there was an issue, why did n't you contact me in -, not a month later. My question is should n't they have to cover that payment since they made the error? I have n't changed anything on my end since the beginning of the loan. They are now saying that I owe a double payment. I 'm currently waiting to see if the - payment comes out of my account. What could be the reason that they changed my information and evidently put the account number down incorrectly. He kept saying they are now doing " direct pay '' and if that means I need to be sure to get the payment to them, why did they not ask me to set that up? I hope you can provide some light on this issue, so I will know my rights. Thanks!