Regions Bank Account Or Service Complaint

Regions Bank account or service department,

Checking account Account opening, closing, or management Florida

Bait and switch by Regions bank to sign up for a new bank account. In - 2015, I signed up for a public offer through - - $300.00 offered as a sign up bonus for a new bank account after ( 1 ) opening a - checking account, ( 2 ) making - purchases with the check card and ( 3 ) $500.00 or more in direct deposit. Offer states that once criteria is met, " get a $300.00 credit to your regions account within 120 days. '' Upon signing up for the public offer, I received a welcome phone call from a customer service representative who informed me that I successfully signed up for the $300.00 offer as defined by the public offer. He stated that I would receive the $300.00 bonus as long as all of the criteria was met within the defined time frame ( 60 days ).


needed to wait longer and that the bonus should be credited to my account if I met the defined criteria. Finally, in late -, my case was escalated to a customer service agent who investigated the issues. She returned with the response that I did not enter in the offer code and she put the burden of proof on me. However, the offer that I signed up for was a public offer, through a link on -. I provided ( 1 ) the public offer link, ( 2 ) a screen shot of the public offer as defined when I signed up and ( 3 ) the public offer code ( non-unique ) that I entered when I signed up for the bank account - -. Further, I was able to show that I signed up for the bank account with the intention to obtain the $300.00 bonus by my activity within the account - I met the defined criteria within 45 days as evidenced by my bank account history information. Unfortunately, Regions informed me that I did not enter in the public offer code - when signing up for the account and therefore was ineligible for the $300.00 offer. However, as stated above, I ( 1 ) received a phone call from regions at account inception confirming that I entered the code, ( 2 ) was able to provide a screen shot of the offer when I signed up for the account - public offer, and ( 3 ) I was able to provide the exact code that I entered when signing up for the account - non-unique code of -. I am very disappointed in this situation and feel that I was both wronged and defrauded by Regions bank. I met all defined criteria of a public offer and Regions did not come through on their end. Bait and switch tactics by the marketing department to increase the customer base within Florida.