Equifax Credit Reporting Complaint

Credit reporting company's investigation inadequate help over the phone

Equifax Credit reporting department,

Credit reporting company's investigation Inadequate help over the phone Florida

I had a dispute on my credit report for - -. This account was not valid since - Loans was sold my mortgage by - shortly after I filed for Chapter - Bankruptcy. That Mortgage was transferred back to -, I contacted - Loans to verify this information before contacting the Credit Reporting Agencies and they agreed it should n't be on my report. Both - - and Equifax were reporting it as 120 days late but Equifax was showing a balance due. I filed a dispute with both Reporting Agencies, - - removed it from my report after a week. Equifax did NOT remove it, they left it on my report only removing the Balance Due. When I contacted Equifax regarding this mistake they proceeded to tell me I had to file another Dispute which would take another 30 days. I contacted - Loans again and they confirmed again it should n't be on my report as the Mortgage was given back to -. Equifax is also not updating their system regarding my credit scores, they show a vastly different amounts owed and score than what - - is reporting my credit scores. Equifax reports my credit score as - yet - - shows it as - with vastly different amounts of what I have opened and owed to my current creditors. This is preventing a - veteran from purchasing a home for his family.

Equifax customer in Florida
Jan 21, 2016

* Source: CFPB Complaint Database

Equifax response to complaint:
Closed with explanation

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