Synchrony Financial Credit Card Complaint

Credit card protection / Debt protection

Synchrony Financial Credit card department,

Credit card protection / Debt protection Pennsylvania

I went to a - Department Store in -, Pa. I gave the clerk a - - for payment. Clerk seemed to process it but asked if I wanted to earn points for future purchases.I said it said I do n't come often but ok as long as it is not credit card since I have college loans at variable rate interest and dont want to ruin my - score. She went into computer and handed me the reciept which I figured was charged to the - card. over a month later I got a bill from a - Rewards. Here I caught on that I was scammed at the clerk table. with a BAIT AND SWITCH like - - and - bank pulls off telling you it is only a rewards card not a credit card but illegally proocesses a unrequested credit card application. The - card submitted to pay earnd points at - and in a subsequent call to - they agreed to send me a Marshalls bill, take things off their card and cancel it and I would pay the Marshalls bill with the - card that I was scammed out of using thus losing VALUABLE - rewards AND getting a - card I did not want with predatory interest rates and fees. However they failed to do so and instead sent a letter asking me to send them proof i paid with -. It was very clear in phone conversation they SHOULD HAVE PROCESSED - BUT SCAMMED ME, ISSUED THEIR CARD AND CHARGED THEIR HIGH INTEREST CARD.

Synchrony Financial customer in Pennsylvania
Jan 21, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Consumer disputes how Synchrony Financial handled their complaint

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints1/20162/20163/20165/20167/20168/20169/201610/201611/201612/20161/20172/20173/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialCredit card protection / Debt protection58.3%31.3%10.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit card protection / Debt protection0.2%7.8%6.7%5.5%0.4%26.6%52.4%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints