PNC Bank N.A. Consumer Loan Complaint

PNC Bank N.A. Consumer Loan department,

Vehicle loan Managing the loan or lease Alabama

I believe that I was misled by PNC bank regarding the automatic payments for a car loan ( paid in full in - 2015 ). I discovered it when the loan payment was auto-drafted for the second time after the loan was paid off. PNC advised that " I '' had set up our payments to be made through a 3rd party service ( mycheckfree.com ). I did n't realize that when I originally set up the auto-draft through their website that I had been redirected to a 3rd party not affiliated with pnc. PNC now tells me that that I should have cancelled the auto-draft though the other company ( and that I would n't receive a refund for 10 days. ) Their auto-draft set-up was misleading - I thought all along that I had set up payments with PNC. The bank statement even showed " ACH withdrawal PNC Bank. ''