BB&T Financial Credit Card Complaint

Closing/Cancelling account

BB&T Financial Credit card department,

Closing/Cancelling account Florida

Branch Banking and Trust has closed my credit card account without any form of notification for having no activity for 12 months

BB&T Financial customer in Florida
Jan 14, 2016

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Company profile

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How BB&T Financial handles Closing/Cancelling account complaints

Created with Highcharts 4.2.3BB&T FinancialComplaint HistoryComplaints3/20125/20126/20123/20133/20146/20148/20144/20151/20168/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BB&T FinancialClosing/Cancelling account72.7%18.2%9.1%Closed with explanationClosed with non-monetary reliefClosed with reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageClosing/Cancelling account0.1%10.4%6.1%2.6%0.9%14.5%65.1%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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