Citibank Mortgage Complaint

Citibank Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Texas

I 'm a previous customer that completed an approved Short Sale in 2015. I received my - yesterday in the mail, it is incorrect. I made ( 4 ) separate calls to Citi Mortgage this morning, where no one could assist me apparently. I spoke to - associates in Loss Mit and - associates in Customer Service and - Customer Service Supervisors. I was advised that by no means could I receive any kind of assistance from Loss Mitigation and to contact -, this is the contact number that I used to reach them already. They stated not able to assist me there and placed me hold and the call dropped. The issue with the - is that it shows the amount the house was bought for rather than what was still remaining after sale, ( deficiency amount ). This information has also been sent to the IRS and I 'm quite honestly appalled that better controls are not being practiced and performed to ensure that at minimum I ( the customer ) and the IRS are not being misinformed. CitiMortgage seems to not be able to communicate or reflect clear conscise information about the status of my loan. Per customer service it shows as closed, no further information. On the - it shows foreclosed and when speaking to Loss Mit it shows completed ( short sale ).