Heartland Payment Systems Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer received bad information about my loan

Heartland Payment Systems Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan Wyoming

I have a student loan from - - - University being collected by ECSI. I have paid on the loan since 2008. I went through unemployment and then entered school full time. I am in school at - - University for a - in - -. ECSI has received all of the deferment paperwork for in school status. They contact me every other month at least to tell me I am due for payments. Then they send me emails that I am in deferment. The website states I am in deferment but it also shows I have payments due. I am trying to buy a house and I looked at my credit tracker. ECSI sent me an email in late - that I am in deferment from - to - Then they reported me 30 days late to the credit bureau on my account on - -.

Heartland Payment Systems customer in Wyoming
Jan 07, 2016

* Source: CFPB Complaint Database

Heartland Payment Systems response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Heartland Payment SystemsComplaint HistoryComplaints1/20143/20145/20148/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/20151/20162/20163/20164/20165/20166/201612/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Heartland Payment SystemsDealing with my lender or servicer97.5%2.5%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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